Frustrated Customer Gets AI Service Chatbot to Joke, Swear and Trash Its Own Company – International Parcel Delivery Firm Disables the Bot Pending Reprogramming

An international parcel delivery firm in Britain has disabled the AI customer service chatbot after a frustrated user tricked the system into writing a poem about how bad the company’s service was, naming them ‘worst delivery firm in the world’.

The chatbot also used profanity and told a joke.

It all started when London-based pianist and conductor Ashley Beauchamp became severely disappointed with the chatbot’s capabilities and took it for a metaphorical ride that ended up with the service being suspended pending reprogramming.

Beauchamp posted screenshots of the chat conversation to X social media platform. His post went viral with almost 2 million views.

Once it became clear the chatbot could not locate his parcel,

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