Southwest Airlines Agent Has Been Charged With Stealing $79K in Flight Vouchers
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An ex-Southwest Airlines customer service agent in Missouri was charged with theft after allegedly printing $79,000 in travel vouchers.
Based on information from court records provided by the St. Louis County Prosecuting Attorney’s Office to Fox News Digital, Brooklyn Jones allegedly exploited his position as a customer service agent for Southwest Airlines between August and September 2023 to illegally obtain travel vouchers.
Jones, who worked at St. Louis Lambert International Airport, allegedly used previous passengers’ names and redeemed vouchers for himself, the complaint alleges.
A discrepancy was first picked up by officers who conducted an in-house investigation before turning over the evidence to law enforcement.
