DOT Investigates Rewards Programs of Major Airlines: American, United, Delta Under Scrutiny
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The U.S. Department of Transportation (DOT) is closely examining the rewards programs of the nation’s top airlines, focusing on potential issues related to unfairness, deceptive marketing, or anticompetitive practices.
U.S. Secretary of Transportation Pete Buttigieg has formally requested that American, Delta, Southwest, and United Airlines provide detailed records of their rewards programs, as well as information about their policies and practices.
The department is aiming to combat any deceptive or anticompetitive practices that may occur, such as the devaluation of earned rewards, hidden or dynamic pricing and extra fees, as well as reduced competition and choice.
Buttigieg joined the Director of the Consumer Financial Protection Bureau,
